进入天猫app，点击“我”，然后找到小蜜图标点击，输入“找人工客服”发送，天猫客服就找到了。
具体做法如下：
1、第一步点击“手机天猫”。
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2、进入界面后点击右下角的“我”，如下图所示。
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3、然后点击界面中的小蜜图标，如下图所示。
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4、在聊天框输入“找人工客服”并点击发送。
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5、这样天猫客服召唤出来了，我们就可以和客服描述遇到的问题了。
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注意事项：
天猫人工客服上班时间9：00-22：30，实行两班倒，早班9：00-16：30，晚班16：00-22：30