第1个回答 2023-11-29
How to be a good tour guide?
1. superb communication skills
guides to have a high level language, responsible for the guided tour of the customs of the region must be clear to understand from the people and the emotional visitors. If they get it right, tour guides and visitors will be closer, the same hearts, all the difficulties have become easier to solve, but if not handled well, visitors will naturally have produced guides to avoid the psychological, the more the more difficult it Department, as well as tourists can not accept guides services, resulting in part on bad terms. We have such an experience: a good tour guide can often bring the mood of the whole regiment, even in the number of visitors, much more difficult circumstances, can easily resolve the incident. proficient in foreign languages.
高超的沟通能力
导游要具有较高的语言表达水平，对所负责导游的地区的风土人情一定要清楚，懂得从人与人的感情上与游客沟通。解决得好，导游与游客会走得更近，心心相通，所有困难都变得容易解决，但如果处理得不好，游客自然会对导游产生回避心理，越处越难，以至游客无法接受导游的服务，造成不欢而散。大家都有这样的感受：一个好的导游往往能带动全团的情绪，即使是在游人多，困难多的情况下，也能轻而易举地解决意外事件。
2.energetic, enthusiastic and full
when applying for an American tour when she was with the personal qualities: energetic, warm and full; can with the types, various personalities and dealing with people of all ages; has the ability to resolve conflicts; mild; have a sense of humor. These five aspects of worth more than interested in career reference guide, especially good at dealing with the personality and is very important. Guides should have at least the following basic conditions: the health, cleanliness, courtesy, passion, smile, courage, perseverance, hard-working, cheerful, modest.
精力旺盛，热情饱满
一位美国人在申请当导游时写了她所具有的个人素质：精力旺盛，热情饱满；能同各种类型、各种性格和各种年龄的人打交道；有能力解决矛盾；性情温和；有幽默感。以上这五个方面值得有志于导游职业的人士参考，尤其是善于和人打交道的性格很重要。导游至少应具备以下基本条件：健康、整洁、礼貌、热情、微笑、胆大、毅力、勤奋、开朗、谦虚。
3. broad range of cultural knowledge
different tourist and cultural knowledge of the different needs of large clouds of war, such as magnificent, small to self-cultivation,吹拉弹唱, flowers and birds鱼虫, in addition to the literature, archeology, literature , art, religion, medicine, architecture, gardens, folklore, there are clothes, food, weapons, entertainment, personal … …
visitors is a reflection of the actual capability of the performance of tour guides, if not repeated feedback, the range is Travel dismissal, if the circumstances are serious or involve illegal and will be eligible for cancellation of the tour guides, life-long shall not engage in these industries. Permit for the new IC card guides, card guides not only the personal information of more non-functional, so that guides the industry more professional, more standardized management.
广博的文化知识
不同的旅游者对文化知识的需求不尽相同，大到诸如气壮山河的战争风云，小至修身养性，吹拉弹唱，花鸟鱼虫，除文献、考古、文学、艺术、宗教、医学、建筑、园林、民俗外，还有服饰、饮食、兵器、娱乐、起居……
游客的反映就是导游实际能力的表现，如果屡次反馈不好的话，轻则是被旅行社解聘，若是情节严重或涉及到违规违法，更会被取消其导游资格，终生不得从事此行业。新版导游证为IC卡，卡内不仅有导游的个人资料，更有违规计分功能，使导游这个行业更加职业化，管理更加规范化。