1、如果您发现微信零钱莫名其妙少了,且已查看了微信零钱明细和消费记录,但是没有任何支出,那么可能存在记录被删除,请您按照以下步骤进行账单记录查询。第1步:进入微信,点击右下角【我】,进入【我】的页面后,点击【支付】一栏;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/472309f79052982283b531a2c7ca7bcb0b46d4c9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
第2步:进入支付页面后,选择并点击右上方的【钱包】;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/08f790529822720efe48ea9b6bcb0a46f31fabc9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
第3步:在钱包页面中,点击右上角【账单】二字;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/9922720e0cf3d7ca8f703717e21fbe096a63a9c9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
第4步:进入账单页面后,点击右上角【常见问题】;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/730e0cf3d7ca7bcbfffdcf4eae096b63f724a8c9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
第5步:进入常见问题页面后,点击【下载账单】一栏;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/d6ca7bcb0a46f21f49b25632e6246b600d33aec9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
第6步:在选择账单下载用途页面时,点击【用做证明材料】;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/7acb0a46f21fbe0993d8cb757b600c338644adc9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
第7步:在申请交易明细证明页面中,选择自己需要查询的账单时间,可查询近1个月、近3个月以及自定义时间。选择完毕后,点击【下一步】;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/f31fbe096b63f62491db31629744ebf81b4ca3c9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
第8步:填写邮箱地址,您所需要的账单信息将会发送到该指定接收邮箱内;第9步:
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/bf096b63f6246b60f788ba15fbf81a4c500fa2c9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
按照指引,输入本人姓名和
身份证信息并确认交易密码后,
微信支付官方会以邮件的形式给您发送已选时间的交易明细证明,收到后即可查询相应的交易记录。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/6a63f6246b600c337bffd6a90a4c510fd8f9a1c9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
温馨提示:
(1)电子凭证会在24小时内发送到您填写的邮箱;
(2)请使用微信支付公众号下发的【电子证明发送成功通知】中的解压码下载解压;
(3)请使用电脑打开邮件中的文件;
(4)每次最长可以导出一年的账单记录。2、如果您已按上述步骤查询账单记录,且核实非本人及家人朋友操作消费,那么请您按以下步骤提交赔付申请,我们会尽快为您核实。第1步:进入微信,点击右下角【我】,进入【我】的页面后,点击【支付】一栏;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/f7246b600c3387441643271d410fd9f9d62aa0c9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
第2步:进入支付页面后,选择并点击右上方的【钱包】;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/6a600c338744ebf8e4f76c5ec9f9d72a6159a7c9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
第3步:在钱包页面中,点击下方的【帮助中心】;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/0d338744ebf81a4caeb4e4a8c72a6059242da6c9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
第4步:在帮助中心找到并点击【被盗申赔】;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/8644ebf81a4c510fd945ea7b7059252dd52aa5c9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
第5步:在被盗申赔页面中,点击【申赔被盗资金】一栏;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/eaf81a4c510fd9f9d6965d08352dd42a2934a4c9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
第6步:进入资金被盗申赔页面后,点击【开始申赔】,根据页面指引进行操作并完成申赔,最后等待微信支付工作人员为您核实即可。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/1b4c510fd9f9d72a62e5187cc42a2834359bbbc9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
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