1、打开一个浏览器,在百度中输入“淘宝网”,点击“百度一下”。
/iknow-pic.cdn.bcebos.com/e850352ac65c1038eaa06104bc119313b17e891e"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/e850352ac65c1038eaa06104bc119313b17e891e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/e850352ac65c1038eaa06104bc119313b17e891e"/>
2、单击“淘宝网”官网。
/iknow-pic.cdn.bcebos.com/00e93901213fb80eaf47c81138d12f2eb8389466"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/00e93901213fb80eaf47c81138d12f2eb8389466?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/00e93901213fb80eaf47c81138d12f2eb8389466"/>
3、打开淘宝网后,点击右上角的“联系客服”——“消费者客服”。
/iknow-pic.cdn.bcebos.com/b151f8198618367ab97cd61b20738bd4b21ce57b"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/b151f8198618367ab97cd61b20738bd4b21ce57b?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/b151f8198618367ab97cd61b20738bd4b21ce57b"/>
4、在这个界面,在输入框中输入想要咨询的问题,点击“发送”按钮。
/iknow-pic.cdn.bcebos.com/21a4462309f790520beceef802f3d7ca7acbd501"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/21a4462309f790520beceef802f3d7ca7acbd501?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/21a4462309f790520beceef802f3d7ca7acbd501"/>
5、当阿里小蜜解决不了的时候,会出现云客服(淘宝小二)。
/iknow-pic.cdn.bcebos.com/b151f8198618367abf09d01b20738bd4b21ce570"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/b151f8198618367abf09d01b20738bd4b21ce570?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/b151f8198618367abf09d01b20738bd4b21ce570"/>
6、将想要咨询的问题,在输入框中输入,点击“发送”按钮即可。
/iknow-pic.cdn.bcebos.com/c75c10385343fbf205490de5be7eca8064388f8b"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/c75c10385343fbf205490de5be7eca8064388f8b?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/c75c10385343fbf205490de5be7eca8064388f8b"/>