Unit 6 Making and responding to proposals
Version 1
SEAN:So,what have you got for us?
KAREN:We'd like to make a proposal.
SEAN:Before you to that,let me explain our position.
KAREN:Go on.
SEAN:We don't like the concept of logging.We think that every call will be logged as project work and we could end up throwing money away.We want a global price to include support work and project work.
ANDREW:But that's exactly waht our Level A package offers you.
SEAN:Your Level A package is prohibitive on cost.
KAREN:What?
SEAN:Expensive.We don't want to pay for something we don't use.
KAREN:We do understand that,Sean.That's why we feel we could offer you something between the two.
SEAN:We want a full support package with agreed IT project for a fixed price.Okay?We don't want any suprises.
ANDREW:That's why we offered you Level A,Sean.
SEAN:And it's way too expensive,Andrew.
ANDREW:You can't have it both ways.You're asking for a Rolls Royce,but you're only willing to pay for a Ford.If you want complete security ,you've got to pay for it.
SEAN:If you can't make it work,I guess we'll just have to look elsewhere.
Version 2
KAREN:We've discussed this problem of logging support and project work,and we'd like to make a proposal.
SEAN:Let’s hear it.
KAREN:Firstly,we do understand your concerns about the pricing systems.Level A is too expensive and Level B holds too many potential surprise.So, we propose a level of support between A and B.We include all maintenance and support work at a fixed price,plus a minimum project load.How does that sound?
SEAN:Good,in theory.But I can’t see any difference between that and Level A.We want to agree a monthly rate for essential support and project work.
KAREN:What about urgent,additional work?
FRANCOISE:You could quote for that when it’s necessary.
ANDREW:Wouldn’t that be difficult to manage in reality?We could get delays while we waited for your approval.
KAREN:How would it work,Francoise?
FRANCOISE:Maybe we could agree a contingency sum at the start of the year to cover urgent project.
KAREN:Would the IT Manager have control of that?
FRANCOISE:No,but I’m sure I could approve most of the work myself.
KAREN:At the risk of sounding excited,that could work.
ANDREW:Let’s go back to the original proposal and put some figures to this.
SEAN:Great,Let’s get started.