对不起‘有问必答’这个词我不会
First, service idea: The client forever is right!
Second, service requirement:
有问必答, the hold communication to client any question, we can
earnestly treat, promptly makes the reply With client hold
communication, understanding client demand, improvement work quality,
promotion service
Service goal: 有问必答, the hold communication, the specialist is
responsible for, the superior service, special consultant, the
partner
Third, the service pledged that,
1st, the pre-sale free assistance scene surveys and provides the
recommendation; 2nd, pre-sale free provides the plan template
according to the client demand; 3rd, service hot line 24 hours
responses; 4th, global network feedback system 12 hours responses;
5th, the establishment client technical service file, the sampling
track pays a return visit; 6th, the key client provides the VIP
service or the service has custom-made; 7th, the model project
provides visits the debugging, the training service;
We certainly can achieve: Client inquiry: In 5-20 minute solves the
client newspaper to repair: Local 24 hours visit the service, outside
the city 48 hours visit the service client suit: Finished three, the
service term 10 minutes to 8 hours internal processings: The
maintenance condition and needs the information: 1st, the non- force
majeure or the artificial damage create; 2nd, is inhuman is the
disassemblage; 3rd, in the warranty period, provides the product
maintenance card or the product purchase certificate
(receipt/receipt/base list)
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