Dear Pan,
We're sorry to hear that you'll be canceling your service. I am happy to help you take care of that cancellation if you would like. Before we proceed, may I offer assistance in any way with your site or is there anything I can do to retain you as a client? I'd be happy to be in touch to help you to have a successful experience with your site here with us. I'm not sure what the problem/difficulty/frustration was, but I'm eager to help if possible!