商家自己是无法联系到付款人的。
1、打开支付宝，选择右下角“我的”之后点击“账单”（查找消费记录）。
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2、找到我们的购买记录，点击跳转。选择“对此订单有疑问”。
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3、在出现的问题中选择“如何联系收钱码的收款人”
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4、支付宝给出的官方答案是“因为个人账户信息属于个人隐私，支付宝平台无法提供，还请您谅解”。
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