目前运营商为用户保留最新六个月的通话记录供用户查询,时间过久的是不能查询到的。
用户可以通过营业厅,运营商的网上营业厅等渠道查询通话记录的,以电信为例,通过电信网上营业厅查询电信的通话记录的步骤如下:
一、本人携带身份证原件到运营商营业厅柜面申请查询。
二、登录网上营业厅查询,这里以重庆移动为例,具体查询方法如下:
1、首先使用百度搜索找到中国移动网上营业厅官网,然后点击进入。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/aa64034f78f0f73630c333780455b319ebc4138d?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
2、进入以后选择”查询服务“选项,如下图所示。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/810a19d8bc3eb13565fbc8c2a81ea8d3fd1f448e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
3、然后点击”详单查询“进入。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/d50735fae6cd7b89120e45fa012442a7d9330e6c?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
4、进入以后选择要查询的月份。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/5d6034a85edf8db18d2e031d0723dd54564e7442?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
5、登录帐号以后即可查询到通话记录详情清单了。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/838ba61ea8d3fd1f1a23dd433e4e251f95ca5fa4?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)