卖家申请淘宝小二介入详情介绍：
一、如买家已经申请了退款，双方未协商一致，可在卖家拒绝退款协议后，在【已买到的宝贝】页面，点击【退款被拒绝】-【要求淘宝介入】处理(虚拟商品需要同时满足申请退款3天后的条件)。
/iknow-pic.cdn.bcebos.com/64380cd7912397dd784d2b415582b2b7d0a287bb"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/64380cd7912397dd784d2b415582b2b7d0a287bb?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/64380cd7912397dd784d2b415582b2b7d0a287bb"/>
二、如交易成功买家申请了售后，双方未协商一致，可在卖家拒绝退款协议后，在【已买到的宝贝】页面，点击【退款被拒绝】-【要求淘宝介入】处理(虚拟商品需要同时满足申请退款3天后的条件)。
/iknow-pic.cdn.bcebos.com/bd3eb13533fa828bb9e82da6f11f4134960a5aaf"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/bd3eb13533fa828bb9e82da6f11f4134960a5aaf?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/bd3eb13533fa828bb9e82da6f11f4134960a5aaf"/>
三、买家按照以上操作申请了“要求淘宝介入处理”后，系统会给予买家和卖家3天的举证期，举证完成后由淘宝进行凭证审核。
联系淘宝小二方法：
1、打开淘宝网址，进入主页面找到登陆口，进行点击。点击后会出现新的界面，输入用户名与密码，点击登陆。
/iknow-pic.cdn.bcebos.com/79f0f736afc379316d02356ce7c4b74543a91108?x-bce-process=image/quality,q_85"target="_blank"title="点击查看大图">/iknow-pic.cdn.bcebos.com/79f0f736afc379316d02356ce7c4b74543a91108"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/79f0f736afc379316d02356ce7c4b74543a91108?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/79f0f736afc379316d02356ce7c4b74543a91108"/>
2、登陆成功后，点击浏览器顶部的“我的淘宝“进入主页。
/iknow-pic.cdn.bcebos.com/b64543a98226cffc70950cf7b5014a90f603ea3c?x-bce-process=image/quality,q_85"target="_blank"title="点击查看大图">/iknow-pic.cdn.bcebos.com/b64543a98226cffc70950cf7b5014a90f603ea3c"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/b64543a98226cffc70950cf7b5014a90f603ea3c?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/b64543a98226cffc70950cf7b5014a90f603ea3c"/>
3、进入个人购物订单页面后，可以在右侧看到如下图的一个小头像。当鼠标移上去后，会看到有会有一个下列疑问列表，上面会有“常见问题”与“其他问题”，根据需要进行点击。
/iknow-pic.cdn.bcebos.com/32fa828ba61ea8d3dd06c7419b0a304e251f584a?x-bce-process=image/quality,q_85"target="_blank"title="点击查看大图">/iknow-pic.cdn.bcebos.com/32fa828ba61ea8d3dd06c7419b0a304e251f584a"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/32fa828ba61ea8d3dd06c7419b0a304e251f584a?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/32fa828ba61ea8d3dd06c7419b0a304e251f584a"/>
4、在“其他问题”窗口右上角会有“人工云客服”与“服务中心”。若是卖家遇到问题怎么办，也是同样的操作，是可以直接在个人中心与卖家中心右侧，都是可以看到机器人头像的。都可以进入相应的操作窗口，按自己的问题，进行找答案。
/iknow-pic.cdn.bcebos.com/d50735fae6cd7b89cc4889c6032442a7d9330e4a?x-bce-process=image/quality,q_85"target="_blank"title="点击查看大图">/iknow-pic.cdn.bcebos.com/d50735fae6cd7b89cc4889c6032442a7d9330e4a"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/d50735fae6cd7b89cc4889c6032442a7d9330e4a?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/d50735fae6cd7b89cc4889c6032442a7d9330e4a"/>