If you wish to cancel or reschedule your exam, you must contact Pearson VUE one business day prior to
your exam appointment. If you cancel or reschedule an exam less than 24 hours in advance, you will incur
the forfeit-exam fee. Exam fees are also due for no-shows.
We ask that you arrive at the testing center 15 minutes before your scheduled appointment time so that you
have time to complete the necessary sign-in procedures. At many testing centers, Cisco requires the capture
of your photograph and digital signature. Please be prepared to show two forms of personal identification.
Both must have your signature, and one must be a government-issued picture ID.
If you arrive more than 15 minutes late for an exam and are refused admission, payments are due for the
exam and delivery fees.
All Cisco exams are "closed book." You are not allowed to take books, calculators, or backpacks into the
testing center area. All phones and pagers must be turned off before storing outside the testing room. The
testing center will provide you with a laminated marker board for your use during testing.
Upon exam completion, the proctor will escort you out of the testing room. You need to surrender your
laminated marker board at this point. All candidates will be given a score report or a beta exam confirmation
at the end of the exam. This document includes important material; please keep it for future reference.
Candidates must wait a minimum of 180 days before taking the same exam with an identical exam number.
Candidates may only take a beta exam once. Candidates who fail an exam must wait a period of five (5)
calendar days, beginning the day after the failed attempt, before rescheduling the exam. For example, if a
candidate tests on Tuesday, he or she may test again no sooner than the following Monday. For more
information on Cisco's exam policies, visit: www.cisco.com/go/exampolicy
Pearson VUE will not be held responsible for expenses incurred beyond the cost of the exam, including but
not limited to travel expenses and lost wages on the day of the exam.
Pearson VUE's goal is to make your testing experience a pleasant one. We thank you for selecting Pearson
VUE as your testing service provider and look forward to serving you again. Please feel free to contact us with
your comments or questions.
Note: Before receiving certification, you must sign the Cisco Certifications Agreement. This can be done
electronically at the end of any Cisco exam. To review the Cisco Certifications Agreement before your exam
appointment, visit: www.cisco.com/go/exampolicy