首先进入苹果中国网站, apple.com.cn,找到技术支持。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/adaf2edda3cc7cd9766d6e893601213fb80e911a?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
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在技术支持页面最底部找到 “Apple 维修选项”。
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选择发起维修请求,并选择自己的产品。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/4afbfbedab64034f0fc99856a0c379310a551d5d?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
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![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/78310a55b319ebc4c97c2cc98d26cffc1e17165d?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
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选择维修和物理损坏->意外或物理损坏。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/faedab64034f78f08f0fc0a376310a55b3191c5d?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
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![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/9e3df8dcd100baa1882002eb4810b912c8fc2e55?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
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5
然后建议使用电话沟通,根据后续的提示一步步进行操作。
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END
注意事项
屏幕损坏一般不属于保修内容,需要自费。
如果购买了 Apple Care+,意外损坏会有一定的优惠维修政策,可以在电话中与售后直接咨询。