如果是卖家已经点击发货,有物流单号,也有物流了,那你就等着物流到达收货即可,一般商家是不是拿回货物的,物流会记录,你可以做凭证的。
如果卖家填了物流单号之后物流迟迟未更新,那就用阿里旺旺联系一下卖家,如果卖家态度不好也一直不发货,你可以打电话给淘宝投诉,然后淘宝订单就算你是确认收货了,也可以申请售后的,就跟申请退款一样。
售后步骤:
1.登录淘宝账号,进入我的淘宝-已买到的宝贝;
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2.找到你要点错的订单,点击申请售后;
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3.进入售后页面,选择仅退款选项;
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4.根据你的实际情况,一项项往下填,在退款说明那边说明一下,然后点击提交即可。如果卖家拒绝售后,你就可以申请小二介入或者打电话给淘宝售后。
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淘宝消费者热线:0571-88158198