这个是电脑的IP地址和网关错误或者DNS故障导致的,解决步骤如下:
1、鼠标右击网络图标,在出现的界面中点击【打开网络和共享中心】。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/b3b7d0a20cf431ad0255ef445b36acaf2fdd98cc?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
2、在网络和共享界面中可以看到在电脑和Internet之间有个红色的X,点击这个X,如图所示。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/d4628535e5dde7117055ef8bb7efce1b9c1661cc?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
3、接着系统会自动检测网络故障,如图显示【正在检测问题】,耐心等待一下。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/cdbf6c81800a19d8bf85287823fa828ba71e46cc?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
4、检测完问题后系统会提示需要管理员权限,点击下方的【尝试以管理员身份进行这些修复】。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/c8177f3e6709c93d6574a28a8f3df8dcd00054cc?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
5、点击后系统会提示自动更新网络设置,找到【应用此修复】选项并点击。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/e7cd7b899e510fb3329fdbeac933c895d0430ccc?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
6、这样就完成了网络诊断,系统会显示【疑难解答已完成】,再返回到桌面上可以看到网络感叹号消失了,可以正常上网了。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/4afbfbedab64034f344b6e7bbfc379310b551dcc?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)