如查看物流信息正常更新，无需担心，到货后正常签收即可；如物流跟踪异常，可在【我的订单】中点击【催单】，卖家未回复或您对回复内容不满意，可提交交易纠纷单。
PC端交易纠纷单提交说明：
您与卖家在购物过程中所产生的问题，可以通过提交交易纠纷单，与卖家协商处理，如双方无法达成一致，可申请京东交易纠纷专员介入处理，以下为交易纠纷单提交流程：（截图为示例说明）
1、打开京东首页，网址：
http://www.jd.com ，页面最上方，点击【请登录】；/iknow-pic.cdn.bcebos.com/9d82d158ccbf6c81cab24d15b03eb13532fa4041"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/9d82d158ccbf6c81cab24d15b03eb13532fa4041?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
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2、输入京东账号及密码，点击【登录】；/iknow-pic.cdn.bcebos.com/8644ebf81a4c510f347083e76c59252dd52aa593"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/8644ebf81a4c510f347083e76c59252dd52aa593?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
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3、登录京东账号后，在页面上方点击【我的订单】进入订单页面；/iknow-pic.cdn.bcebos.com/d439b6003af33a8714d961e7ca5c10385243b593"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/d439b6003af33a8714d961e7ca5c10385243b593?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/d439b6003af33a8714d961e7ca5c10385243b593"/>
4、点击订单页面左侧【客户服务】--【交易纠纷】，即显示可提交交易纠纷的订单；/iknow-pic.cdn.bcebos.com/267f9e2f07082838a642bde9b499a9014d08f184"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/267f9e2f07082838a642bde9b499a9014d08f184?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/267f9e2f07082838a642bde9b499a9014d08f184"/>
5、找到需要提交交易纠纷单的订单，点击【申请】；/iknow-pic.cdn.bcebos.com/10dfa9ec8a136327a9a2a3ce9d8fa0ec09fac784"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/10dfa9ec8a136327a9a2a3ce9d8fa0ec09fac784?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/10dfa9ec8a136327a9a2a3ce9d8fa0ec09fac784"/>
6、选择需提交的交易【纠纷类型】，在【问题描述】中说明订单问题及需求，可在【证据上传】上传图片证明，并且请填写真实有效的手机号码（以便后期卖家、京东交易纠纷专员联系您），点击【提交纠纷申请】；
/iknow-pic.cdn.bcebos.com/c8ea15ce36d3d5394ca06e3e3687e950342ab0aa"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/c8ea15ce36d3d5394ca06e3e3687e950342ab0aa?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/c8ea15ce36d3d5394ca06e3e3687e950342ab0aa"/>
7、交易纠纷单提交成功后会有提示短信发至您填写的手机上，如需查看交易纠纷单的进度，可在【查看交易纠纷记录】中点击【查看】；
/iknow-pic.cdn.bcebos.com/ae51f3deb48f8c54a756a4d236292df5e1fe7f41"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/ae51f3deb48f8c54a756a4d236292df5e1fe7f41?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/ae51f3deb48f8c54a756a4d236292df5e1fe7f41"/>
8、交易纠纷单提交成功后，卖家将在36小时内处理，如超时未回复，将由京东交易纠纷专员介入，如需联系卖家可点击右侧【联系卖家】。/iknow-pic.cdn.bcebos.com/1c950a7b02087bf4c9a33614fed3572c10dfcf84"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/1c950a7b02087bf4c9a33614fed3572c10dfcf84?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/1c950a7b02087bf4c9a33614fed3572c10dfcf84"/>
参考资料：/
www.jd.com/phb/zhishi/1a4e5c3e7dbd10fa.html"target="_blank"title="只支持选中一个链接时生效">京东没有收到货,不小心点了确认收货怎么办? - 京东